Refunds & Returns
Returns/Exchanges
- All returns, exchanges or refund requests must first be authorized by contacting our Customer Service Department.
- You have 10 calendar days to return/exchange an item from the date of order received.
- To be eligible for a return/exchange, your item must be new, unused and contain all original packaging and accessories.
- A receipt or proof of purchase must be presented to make a return or exchange.
- All returns or exchanges must have a Return Merchandise Authorization (RMA) number provided by our Customer Service.
- Please note that additional shipping and handling charges will apply. If the return or exchange is a result of our error or defect, you will not be charged for return shipping and handling.
SHIPPING
- Customers are responsible for all shipping costs incurred on all returns or exchanges. Shipping costs are nonrefundable.
- Collect on Delivery (COD) shipments will not be accepted.
- Items that are deemed to be unacceptable for resale cannot be refunded. Please ensure that items are properly packed to protect against damage during delivery.
- If return or exchange is the result of our error or defect, shipping costs will not be incurred.
Refunds
- Upon receipt and inspection of your returned items, you will be notified regarding your refund.
- If approved, a refund will then be issued within 7 business days.
- Refunds will only be made to original method of payment.
- Shipping costs are nonrefundable unless the return is a result of defect.
Contact Us
If you would like to start a return, exchange, or refund on your purchase, or have any questions regarding the return or exchange process, please contact our Customer Service. Please provide your order number. Our customer service representative will assist you with a Return Merchandise Authorization (RMA) number. Items mailed back without an RMA number will not be accepted nor processed.